{"id":523,"date":"2023-03-14T12:31:37","date_gmt":"2023-03-14T12:31:37","guid":{"rendered":"https:\/\/alogroup.es\/politica-de-seguridad\/"},"modified":"2025-10-16T14:30:14","modified_gmt":"2025-10-16T14:30:14","slug":"politica-de-seguretat","status":"publish","type":"page","link":"https:\/\/alogroup.es\/ca\/politica-de-seguretat\/","title":{"rendered":"Pol\u00edtica de Gesti\u00f3 Integrada"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Des de l\u2019inici de la seva activitat, la Direcci\u00f3 va adoptar com a estrat\u00e8gia de negoci oferir una elevada qualitat de servei, amb seguretat de la informaci\u00f3 i sostenibilitat mediambiental, a un cost raonable, en les activitats de<strong>:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Comercialitzaci\u00f3, definici\u00f3, implantaci\u00f3, posada en marxa i explotaci\u00f3 de serveis<\/strong> per als sistemes d\u2019informaci\u00f3 i infraestructura de telecomunicacions, tant en local com al n\u00favol, dins les \u00e0rees de:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Estrat\u00e8gia i Innovaci\u00f3<\/strong>: Consultoria tecnol\u00f2gica, gesti\u00f3 de serveis TIC, enginyeria d\u2019infraestructures i definici\u00f3 del pla de conting\u00e8ncia. <\/li>\n\n\n\n<li><strong>Serveis gestionats del lloc de treball<\/strong>: Gesti\u00f3 global del suport, monitoritzaci\u00f3, administraci\u00f3, manteniment i evoluci\u00f3 durant tot el cicle de vida dels actius, d\u2019acord amb els nivells de servei contractats.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El nostre objectiu \u00e9s aconseguir la m\u00e0xima satisfacci\u00f3 del client:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comunicant-nos amb el client per mantenir-lo informat sobre l\u2019evoluci\u00f3 del seu servei, especialment si hi ha canvis en els terminis o condicions de prestaci\u00f3. <\/li>\n\n\n\n<li>Donant un tracte servicial i amable al client. <\/li>\n\n\n\n<li>Assegurant la confidencialitat i integritat de la informaci\u00f3, aix\u00ed com la disponibilitat dels serveis per a una gesti\u00f3 i entrega segura. <\/li>\n\n\n\n<li>Protegint la privacitat de les dades personals que tractem. <\/li>\n\n\n\n<li>Aplicant els millors est\u00e0ndards i bones pr\u00e0ctiques en la gesti\u00f3 del servei.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Per assolir aquest objectiu, la Direcci\u00f3 es compromet a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analitzar les necessitats del client com a base per oferir-li el millor servei. <\/li>\n\n\n\n<li>Complir estrictament la legislaci\u00f3 i normativa vigent aplicable a la nostra activitat, aix\u00ed com altres requisits que la companyia pugui subscriure. <\/li>\n\n\n\n<li>Col\u00b7laborar amb el parc de prove\u00efdors i representades m\u00e9s adequat a la nostra estrat\u00e8gia de negoci. <\/li>\n\n\n\n<li>Millorar cont\u00ednuament el sistema de gesti\u00f3 integrat, incloent-hi els nostres processos i l\u2019oferta de serveis, partint de l\u2019opini\u00f3 del client i dels nostres indicadors interns. <\/li>\n\n\n\n<li>Gestionar els riscos per aplicar les mesures adequades per tractar-los. Implementar les mesures i controls necessaris per protegir la informaci\u00f3 i els serveis. <\/li>\n\n\n\n<li>Gestionar els aspectes ambientals de la nostra activitat per prevenir la contaminaci\u00f3 del medi ambient. <\/li>\n\n\n\n<li>Monitoritzar, analitzar i avaluar el rendiment dels processos i controls implantats. <\/li>\n\n\n\n<li>Formar i gestionar el talent del personal. <\/li>\n\n\n\n<li>Establir objectius com a pilar fonamental de la millora cont\u00ednua.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aquesta pol\u00edtica \u2014que es comunica a tota l\u2019organitzaci\u00f3 i a les parts interessades\u2014 ha de ser entesa i assumida per tothom, essent la pr\u00f2pia Direcci\u00f3 la primera en comprometre\u2019s amb les directrius descrites.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Avda. Ar\u00edstides Maillol, 7 08028 Barcelona<br>04\/09\/2025<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\">La Direcci\u00f3<br><em>Ed. <\/em>2<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Des de l\u2019inici de la seva activitat, la Direcci\u00f3 va adoptar com a estrat\u00e8gia de negoci oferir una elevada qualitat de servei, amb seguretat de la informaci\u00f3 i sostenibilitat mediambiental, a un cost raonable, en les activitats de: Comercialitzaci\u00f3, definici\u00f3, implantaci\u00f3, posada en marxa i explotaci\u00f3 de serveis per als sistemes d\u2019informaci\u00f3 i infraestructura de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-523","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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